Job Description
Are you a people person looking to launch your career in the hospitality industry? Grand Horizon Hotel & Spa is currently seeking a dedicated Front Desk Agent to join our dynamic team in beautiful Los Angeles. We value personality, enthusiasm, and a willingness to learn. This is a fantastic opportunity for entry-level candidates to gain valuable experience in a high-end environment.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. We offer comprehensive on-the-job training, so no prior experience is necessary—just bring your great attitude and readiness to work hard!
Why Join Us?
- Competitive Pay: $16 - $22/hour based on experience.
- No Experience Needed: We train you to become a top performer.
- Flexible Scheduling: Great work-life balance options.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
Take the first step in your hospitality career with us today!
Responsibilities
- Greet guests warmly upon arrival and check them in/out efficiently using our property management system.
- Answer incoming calls, manage email inquiries, and respond to guest requests promptly.
- Handle cash transactions, process credit card payments, and balance daily reports accurately.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Resolve guest complaints and issues with a positive and professional attitude to ensure high satisfaction.
- Assist with concierge services, including providing local recommendations and arranging transportation.
- Cross-train with housekeeping and maintenance staff to ensure seamless operations.
Qualifications
- Must be at least 18 years of age.
- Excellent communication skills and a friendly, welcoming demeanor.
- Basic computer literacy and familiarity with hotel software is a plus but not required.
- Ability to stand for extended periods and work on your feet during shifts.
- Reliable transportation to and from work.
- Flexibility to work weekends, evenings, and holidays.