Job Description
We are seeking a dedicated and detail-oriented Front Desk Agent to join our premium hospitality team in Austin, Texas. As a night shift team member, you will play a crucial role in ensuring our guests have a comfortable and safe stay during the overnight hours. Enjoy a peaceful work environment with flexible scheduling and competitive pay.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00
- Flexible shift options and work-life balance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within a luxury brand
Responsibilities
- Check-in and check-out guests efficiently and accurately using the property management system.
- Answer incoming calls, address guest inquiries, and resolve complaints with a focus on guest satisfaction.
- Monitor building security, fire safety systems, and emergency procedures during late hours.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Process payments, manage folios, and maintain accurate financial records.
- Assist guests with local recommendations and transportation arrangements.
Qualifications
- High school diploma or GED required.
- Previous front desk or guest services experience preferred but not required.
- Must be available to work nights, weekends, and holidays.
- Strong computer literacy and familiarity with PMS (Property Management Systems).
- Excellent communication skills and a professional demeanor.
- Ability to work independently with minimal supervision.