Job Description
Are you a dedicated professional seeking a night shift role in a high-paced environment? Colorado Springs Luxury Suites is currently seeking a dynamic Front Desk Agent to join our award-winning team. We pride ourselves on exceptional guest service and offer a competitive benefits package for our night staff.
As a night shift agent, you will be the face of our property, ensuring our guests have a safe and comfortable stay while they sleep. We are looking for self-motivated individuals who thrive in the evening hours and can manage the front desk operations with minimal supervision.
Responsibilities
- Manage the front desk operations during night hours, including check-ins and check-outs.
- Greet guests warmly and assist with inquiries or requests promptly.
- Answer incoming phone calls and direct them appropriately.
- Monitor security cameras and access control systems to ensure guest safety.
- Handle minor maintenance requests and coordinate with the day shift team.
- Process payments and handle cash reconciliation accurately.
- Ensure the lobby and public areas are clean and welcoming.
Qualifications
- Previous hospitality or front desk experience is preferred.
- Must be available to work night shifts, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency with hotel management software (PMS) is a plus.
- Ability to work independently with minimal supervision.
- High school diploma or GED equivalent.
- Professional appearance and demeanor.