Job Description
Are you a detail-oriented professional seeking a rewarding role in the hospitality industry? Apex Hospitality Management is currently accepting applications for a dedicated Front Desk Agent - Night Shift in Columbus, Ohio. We pride ourselves on delivering exceptional guest experiences, and we are looking for a team member who thrives in a quiet, professional environment.
As a Night Shift Agent, you will serve as the face of our property during evening hours, ensuring our guests feel safe, welcomed, and valued. This role requires a high level of professionalism, excellent communication skills, and the ability to manage security protocols effectively.
Why Join Us?
- Competitive hourly pay with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career advancement within the company.
- Employee discount on hotel stays and amenities.
If you are ready to take the next step in your career, apply today!
Responsibilities
- Execute check-in and check-out procedures with accuracy and a welcoming demeanor.
- Monitor building security systems and manage access control for guests and staff.
- Respond to guest inquiries via phone, email, and in-person promptly and professionally.
- Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Process payments, verify invoices, and reconcile daily financial transactions.
- Assist guests with local recommendations, transportation arrangements, and special requests.
- Report any maintenance issues, accidents, or safety hazards to management immediately.
Qualifications
- High School Diploma or GED is required; hospitality certifications are a plus.
- Previous experience in front desk operations, customer service, or security is preferred.
- Must be available to work night shifts (typically 10:00 PM - 6:00 AM) and weekends.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to stand for extended periods and lift moderate amounts of weight.
- A professional appearance and a positive attitude.