Job Description
Welcome to Excellence
Join the elite night team at The Dallas Heritage Hotel. We are seeking a dedicated and professional Front Desk Agent to oversee our operations during the overnight hours. In this pivotal role, you will be the face of our hotel, ensuring our guests enjoy a seamless and luxurious stay from dusk until dawn.
As a Night Shift Agent, you will enjoy a quieter, more focused work environment while maintaining the highest standards of hospitality. If you are looking for a stable career in a premium setting with competitive pay and a supportive team, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Comprehensive benefits package
- Employee dining discounts
- Career advancement opportunities within the Hilton Group
Responsibilities
- Manage the check-in and check-out processes for guests, ensuring accuracy and a warm welcome.
- Perform the nightly audit, including balancing the Point of Sale (POS) system and financial reports.
- Monitor security systems and conduct regular rounds of the property to ensure guest safety and asset protection.
- Respond promptly to guest inquiries via phone, email, or in-person, resolving issues with a focus on guest satisfaction.
- Handle cash and credit transactions with strict adherence to company policies and security protocols.
- Collaborate with the day shift team to ensure a smooth transition of operations.
- Assist in maintaining the cleanliness and organization of the front desk area.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk operations, or night audit is preferred.
- Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Excellent verbal and written communication skills.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Flexibility to work nights, weekends, and holidays as required.
- Professional appearance and demeanor.