Job Description
Are you a welcoming face looking for a rewarding role in the heart of El Paso? Grand Horizon Hotel is seeking a dedicated Front Desk Agent to join our elite night shift team. We pride ourselves on providing exceptional hospitality, and we want you to be a part of it.
As the face of our hotel during the evening hours, you will ensure our guests have a seamless check-in experience and a comfortable stay. We offer competitive pay, a supportive team environment, and opportunities for career growth within the hospitality industry.
Responsibilities
- Check guests in and out efficiently using property management systems (PMS).
- Handle guest inquiries, complaints, and special requests with empathy and professionalism.
- Perform the night audit, including balancing daily financial transactions and generating reports.
- Maintain the cleanliness and organization of the front desk, lobby, and public areas.
- Secure the property by monitoring security cameras and patrolling common areas.
- Answer incoming calls and manage the switchboard during off-hours.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to work independently during night shifts.
- Basic computer proficiency and typing skills.
- Flexibility to work weekends and holidays.