Job Description
Are you a dedicated hospitality professional looking for a stable night shift role in the heart of downtown Indianapolis? The Indianapolis Grand Hotel is seeking a charismatic and detail-oriented Front Desk Agent to join our elite 24/7 operations team. We pride ourselves on delivering world-class guest experiences, and we need a night owl to keep the magic alive while the city sleeps.
As our Night Shift Front Desk Agent, you will be the first point of contact for our guests arriving late into the evening. You will manage check-ins with a warm smile, handle inquiries with poise, and ensure our property remains secure and immaculate. If you have a knack for problem-solving and a passion for making guests feel at home, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($16 - $20/hour)
- Employee dining discounts and free parking
- Opportunities for career advancement within a luxury brand
- Comprehensive health benefits package
Responsibilities
- Greet guests warmly upon arrival and conduct check-ins efficiently using our Property Management System (PMS).
- Manage the front desk phone lines professionally, routing calls and taking detailed messages.
- Process payments, verify identification, and issue room keys and parking passes.
- Monitor security cameras and perform regular rounds of the property to ensure guest safety and security.
- Address guest inquiries regarding local attractions, dining, and transportation promptly.
- Handle wake-up calls and coordinate with housekeeping for late check-outs or early arrivals.
- Assist with lobby maintenance, ensuring the reception area is welcoming and organized.
Qualifications
- High School Diploma or GED required; previous hospitality experience is a plus.
- Previous experience working the night shift or in a similar front desk role is preferred.
- Strong computer literacy, specifically with Microsoft Office and hotel PMS software.
- Excellent verbal communication skills and a professional demeanor at all times.
- Ability to stand for long periods and lift up to 25 lbs (e.g., luggage or cleaning supplies).
- Flexibility to work weekends, holidays, and rotating shifts as needed.
- Must possess a valid driver's license.