Job Description
Are you an energetic professional looking to make a difference in the hospitality industry? Grand Horizon Hotel in Kansas City, MO, is currently seeking a highly motivated Front Desk Agent to join our elite night shift team. As a key member of our front-of-house operations, you will ensure our guests enjoy a seamless and secure stay during the evening hours.
We offer a dynamic work environment, competitive pay, and opportunities for career growth within our luxury property. If you have a passion for guest service and a knack for problem-solving, we want to meet you.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Maintain the cleanliness and organization of the front desk area and lobby.
- Respond to guest inquiries and resolve issues promptly to ensure 5-star service.
- Monitor security systems and access points to ensure guest safety.
- Process payments and handle cash transactions accurately.
- Coordinate with housekeeping to ensure rooms are ready for late arrivals.
- Assist with concierge services and local recommendations.
Qualifications
- Previous front desk or guest services experience preferred.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency with Microsoft Office and hotel PMS software.
- A high school diploma or GED is required.
- Must be detail-oriented and able to work independently during the night shift.