Job Description
We are looking for a charismatic and detail-oriented Front Desk Agent to join our award-winning team in Los Angeles. As a premier hospitality establishment, we offer a unique opportunity to work during the quieter hours of the night, allowing for a more focused environment while still being integral to our guest experience. If you have a passion for luxury service and want to be part of a dynamic team, we invite you to apply.
Why Choose Us?
- Competitive night shift differential.
- Comprehensive medical, dental, and vision insurance.
- Discounted stays and dining at partner properties.
- Opportunities for career advancement within the group.
Job Overview:
In this role, you will be the first point of contact for our guests arriving late at night. You will ensure a seamless check-in process, manage in-house guest services, and maintain the highest standards of security and comfort for our patrons.
Responsibilities
- Execute efficient and accurate check-in and check-out procedures for all guests.
- Answer incoming phone lines and route inquiries to the appropriate departments with professionalism.
- Monitor the security of the property, including surveillance systems and access control.
- Handle guest complaints or requests promptly and escalate complex issues to management.
- Process all financial transactions, including room charges and incidental expenses, using hotel PMS software.
- Ensure the front desk area is tidy, organized, and stocked with necessary supplies.
- Assist with concierge services and provide local recommendations to guests.
Qualifications
- Minimum of 1 year of experience in hospitality front desk operations.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong verbal communication skills and a polished, professional demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, OpenTable).
- High school diploma or GED required; Associate’s degree in Hospitality preferred.
- Must be able to stand for extended periods and lift up to 25 lbs.