Job Description
Are you a night owl looking for a rewarding career in the hospitality industry? We are seeking a dedicated Front Desk Agent to join our team in the heart of Louisville, KY. As the face of our hotel after hours, you will ensure our guests have a seamless and comfortable stay while maintaining a secure and welcoming environment.
Why Join Our Team?
- Night Shift Perks: Enjoy a quieter work environment with fewer crowds.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for advancement within our luxury hotel brand.
- Flexible Scheduling: Structured night shifts allowing for a healthy work-life balance.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls, manage emails, and respond to guest inquiries promptly.
- Monitor hotel security systems and access control to ensure guest safety.
- Process payments, handle deposits, and reconcile daily reports.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local directions, restaurant recommendations, and transportation.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong interpersonal and communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to stand for long periods and lift moderate amounts of luggage.
- Must pass a background check and drug screening.