Job Description
Join our dynamic hospitality team at Grand River Hotel Memphis as a Front Desk Agent on night shift! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences during our evening hours. This full-time role offers comprehensive training, career growth opportunities, and a supportive work environment. If you're a people person with a strong work ethic and desire to start your hospitality journey, we want to meet you!
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and escalate complex issues
- Monitor hotel security systems during overnight hours
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and commitment to exceptional service