Job Description
Join our dynamic hospitality team as a Front Desk Agent for our vibrant Denver property! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest service during night shifts. This role offers a fantastic entry point into the hospitality industry with comprehensive training and growth opportunities. Enjoy a supportive work environment, competitive pay, and the chance to be the first point of contact for our international guests. If you're a night owl with a passion for customer service, apply today!
Responsibilities
- Manage check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems and reservation software
- Uphold brand standards for safety and cleanliness
- Resolve guest issues promptly and escalate when necessary
Qualifications
- No prior experience required - comprehensive training provided
- Strong communication and interpersonal skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Basic computer literacy and comfort with technology
- High school diploma or equivalent
- Valid work authorization in the United States
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to exceptional service