Job Description
Join Our Team as a Front Desk Agent
Welcome to Fort Worth Hospitality Group, where we pride ourselves on exceptional service and a welcoming atmosphere. We are currently seeking a dedicated and reliable Front Desk Agent to join our night shift operations. This is an incredible opportunity for individuals looking to break into the hospitality industry with no prior experience required. We provide comprehensive on-the-job training to help you grow and succeed in a dynamic environment.
Why Join Us?
- Zero Experience Needed: We train you from the ground up.
- Night Shift Benefits: Enjoy a consistent schedule with less foot traffic and a quieter work environment.
- Competitive Pay: Earn between $15.00 and $18.00 per hour depending on experience.
- Professional Growth: Clear pathways for advancement within our properties.
Job Overview
As the first point of contact for our guests, you will play a crucial role in ensuring a smooth and pleasant stay for our guests. We are looking for a self-starter who can work independently during the night shift.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-ins and check-outs, and ensure a welcoming experience.
- Operations Management: Manage the front desk operations during the night shift, including answering phones, managing emails, and handling basic inquiries.
- Security & Access: Monitor building security, manage key card access, and ensure the safety and privacy of all guests and staff.
- Administrative Duties: Perform light data entry, maintain guest logs, and manage the lobby area to ensure cleanliness and organization.
- Problem Solving: Address guest concerns promptly and professionally, escalating complex issues to management when necessary.
- Payment Handling: Process payments and reconcile daily cash and credit transactions accurately.
Qualifications
- Experience: No prior hospitality experience is required; we are willing to train the right candidate.
- Education: High school diploma or GED equivalent.
- Schedule: Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM) on a regular basis.
- Communication: Excellent verbal and written communication skills.
- Attitude: A friendly, professional demeanor with a strong desire to serve others.
- Technical Skills: Basic computer literacy and comfort with property management software.
- Reliability: Must be punctual and able to work independently without direct supervision.