Job Description
Join the Elite Team at The Plaza Hotel Oklahoma City
We are seeking a dedicated and professional Front Desk Agent to join our prestigious hospitality team. If you have a passion for exceptional guest service and are looking for a rewarding night shift opportunity, we want to hear from you. Our hotel is known for its luxury atmosphere, and we are looking for someone who can maintain our high standards around the clock.
As a Front Desk Agent on the night shift, you will be the face of our hotel, ensuring our guests feel safe, welcome, and valued during their stay. We offer a competitive salary, a dynamic work environment, and opportunities for growth within our organization.
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival, assist with check-in and check-out procedures with efficiency and a smile.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally to ensure a memorable experience.
- Operations Management: Handle night audit duties, including posting charges, balancing cash drawers, and reconciling daily financial transactions.
- Security & Safety: Monitor building security systems, patrol common areas to ensure guest safety, and enforce hotel policies.
- Communication: Answer multi-line phone systems professionally, take accurate reservations, and relay messages promptly.
- Cleanliness: Maintain the cleanliness and organization of the front desk area and lobby during your shift.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred; night audit experience is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work nights, weekends, and holidays as required.
- Professionalism: A polished, professional appearance and demeanor.
- Technical Skills: Proficiency with Property Management Systems (PMS) and basic computer skills (Microsoft Office).
- Adaptability: Ability to work independently and make sound decisions during quiet and busy periods.