Job Description
Are you a night owl looking for a rewarding career in hospitality?
The Sterling Group is seeking a dedicated and professional Front Desk Agent to join our award-winning team in Portland, Oregon. In this pivotal role, you will be the face of our hotel after dark, ensuring our guests enjoy a seamless, safe, and comfortable check-in experience. We value our night staff and offer a calm, professional environment where your attention to detail makes a real difference.
Why You’ll Love Working Here:
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Scheduling: Work nights and enjoy your days off to explore Portland.
- Perks & Benefits: Medical, dental, vision, and employee discounts.
- Professional Growth: Clear pathways for advancement within the hospitality industry.
If you have a passion for customer service and thrive in a quiet, efficient setting, we want to hear from you.
Responsibilities
- Guest Services: Check guests in and out efficiently, processing payments and ensuring all registration information is accurate and secure.
- Communication: Manage the switchboard and email inquiries professionally, acting as the primary point of contact for late-night guests.
- Security & Access: Monitor building security, control key card access, and ensure the safety of guests and property during the night shift.
- Facility Maintenance: Conduct nightly rounds to inspect the lobby, public areas, and guest rooms for any maintenance needs or safety hazards.
- Problem Solving: Address guest complaints or requests promptly with a focus on resolution and guest satisfaction.
Qualifications
- Experience: Minimum of 1 year of front desk or customer service experience in a hotel or hospitality setting.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Comfortable using Property Management Systems (PMS) and standard office software.
- Flexibility: Ability to stand for long periods and lift moderate amounts of weight (up to 25 lbs).