Job Description
Are you a night owl who thrives in a dynamic hospitality environment? Apex Hotel Management is currently seeking a dedicated and professional Front Desk Agent to join our elite team for our Night Shift operations in the heart of San Jose, CA. We are looking for individuals who are passionate about guest satisfaction and can handle the unique challenges of the overnight shift with grace and efficiency.
As a key member of our operations team, you will be the face of our hotel during the quiet hours, ensuring our guests feel safe, welcomed, and valued. We offer a competitive hourly wage, comprehensive benefits, and a stable work environment for those looking to advance their career in hospitality.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Comprehensive Medical, Dental, and Vision Insurance.
- Employee Discount on Hotel Stays and Dining.
- Paid Time Off (PTO) and Holiday Pay.
- Opportunities for Advancement within the Apex Group.
Responsibilities
- Greet and check-in guests efficiently upon arrival, ensuring a smooth and welcoming experience.
- Manage room assignments and resolve any immediate guest inquiries or complaints with a focus on guest satisfaction.
- Answer incoming calls and emails promptly, acting as the primary point of contact for the hotel during off-hours.
- Monitor security systems and assist with building access control to ensure the safety of guests and staff.
- Coordinate with housekeeping to ensure rooms are prepared and cleaned for the next shift.
- Perform night audits and maintain accurate financial records and logs.
- Assist with emergency procedures and report maintenance issues to the management team immediately.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or in customer service is preferred.
- Must be available to work flexible night shifts, weekends, and holidays.
- Strong communication and interpersonal skills with a professional demeanor.
- Proficiency in hotel management software (e.g., Opera, SkyTouch) is a plus.
- High school diploma or GED required.
- Ability to work independently and with minimal supervision during the night shift.
- Attention to detail and ability to handle cash transactions accurately.