Job Description
Launch your hospitality career with Metropolitan Hotel Group! We're seeking enthusiastic Front Desk Agents to join our Baltimore team. No prior experience required – we provide comprehensive training to ensure your success. As the first point of contact for our guests, you'll create memorable experiences while working in our downtown luxury hotel. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Responsibilities
- Seamlessly check-in/out guests using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Manage reservations and room assignments accurately
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Perform administrative duties including data entry and filing
Qualifications
- No experience necessary – training provided!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer service mindset
- Attention to detail and organizational skills