Job Description
Join our award-winning team as a Part-Time Front Desk Agent and become the welcoming face of our premium Charlotte property! This entry-level role is perfect for energetic individuals passionate about hospitality. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy flexible scheduling, competitive pay, and opportunities for career growth within our renowned hospitality group.
As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, check-outs, and inquiries. Our supportive environment values teamwork and guest satisfaction above all. If you're a people person with a positive attitude, this is your chance to launch a rewarding career in the thriving North Carolina hospitality industry.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable cleanliness and presentation
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- No prior experience required – we train all team members!
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems (training provided)
- Strong organizational abilities and attention to detail
- Problem-solving mindset with a solutions-oriented approach
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends, evenings, and holidays
- Valid North Carolina driver's license (if required for errands)