Job Description
Join our award-winning team at Grand Harbor Hotel Boston as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, growth opportunities, and a vibrant downtown Boston location.
Responsibilities
- Greet and assist guests with check-in/check-out processes efficiently
- Manage reservations and handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold exceptional service standards while maintaining a professional demeanor
- Utilize property management systems to track guest information and preferences
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Exceptional problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings, weekends, and holidays
- Proficient with basic computer applications (MS Office, email)
- Positive attitude and commitment to delivering outstanding guest experiences
- No prior experience necessary – full training provided!