Job Description
Join our award-winning hospitality team at the Grand Tulsa Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, this is your perfect entry into the hospitality industry.
Responsibilities
- Provide exceptional customer service to all guests during check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems
- Flexible schedule availability including nights/weekends
- Positive attitude and team player mentality
- No prior experience required – training provided