Job Description
Join our award-winning team at Grand Hotel Orleans and launch your hospitality career! We're seeking enthusiastic Front Desk Agents with no prior experience who thrive in fast-paced environments. As the first point of contact for our international guests, you'll create unforgettable experiences while mastering hotel operations. We provide comprehensive training, career advancement opportunities, and a vibrant workplace in the heart of New Orleans' French Quarter. If you're a people person with a passion for service, apply today to start your journey in luxury hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle guest inquiries, complaints, and requests with exceptional service
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area at all times
- Assist with emergency procedures and safety protocols
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in a high-pressure environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Must be authorized to work in the United States