Job Description
Launch your hospitality career with us! Grand Hotel Washington is seeking passionate Front Desk Agents to deliver exceptional guest experiences. No experience required – we provide comprehensive training for motivated individuals eager to grow in the industry. Join our award-winning team where your smile and dedication make every guest feel welcome.
As the first point of contact, you'll create memorable impressions while handling check-ins, managing reservations, and solving guest requests with professionalism. We offer competitive pay, flexible scheduling, and clear advancement paths for high performers. If you're a people person ready to learn, this is your golden opportunity!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and payment processing accurately
- Respond to guest inquiries with local recommendations and personalized service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest preferences and special requests
- Resolve guest complaints promptly and escalate complex issues appropriately
- Uphold brand standards through professional appearance and communication
Qualifications
- No prior experience required – we train all team members!
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn reservation systems
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer service excellence
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent (GED accepted)