Job Description
Join our award-winning hospitality team at Grandview Hotels & Resorts as a Front Desk Agent! We're seeking passionate individuals to create unforgettable guest experiences in the heart of Austin. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel chain.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with professionalism and warmth. Our supportive environment welcomes career changers, recent graduates, and hospitality newcomers alike.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams
- Process payments, manage reservations, and maintain accurate guest records
- Uphold brand standards while delivering exceptional customer service
- Assist with concierge services and local area recommendations
- Maintain a clean, organized front desk area
- Collaborate with security team to ensure guest safety
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Exceptional problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Willingness to learn hospitality protocols
- Valid Texas driver's license preferred