Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's premier Miami location! We're seeking passionate individuals with no prior experience to become the heart of our guest experience. As the first point of contact, you'll create memorable moments through exceptional service while building a thriving hospitality career. We provide comprehensive training and growth opportunities for motivated team players.
Our luxury resort offers competitive benefits including health insurance, paid time off, and complimentary resort stays. If you're ready to launch your career in hospitality and thrive in a dynamic environment, apply today!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing procedures
- Handle guest inquiries and resolve issues promptly with solutions-oriented mindset
- Maintain accurate records and ensure confidentiality of guest information
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold resort standards for cleanliness and safety at the front desk
Qualifications
- High school diploma or equivalent required
- Exceptional customer service orientation and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn reservation systems
- Positive attitude and problem-solving capabilities
- Ability to work flexible hours including weekends and holidays
- No hospitality experience necessary - training provided!