Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently seeking enthusiastic individuals with no prior experience to become the welcoming face of our luxury hotel in downtown Portland. If you're passionate about creating exceptional guest experiences and ready to launch your career in hospitality, this is your perfect opportunity.
At Grand City Hotels, we provide comprehensive training and a supportive environment where you'll develop valuable skills in guest relations, reservation management, and problem-solving. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding portfolio of premium properties across the Pacific Northwest.
Responsibilities
- Deliver warm, professional greetings to all guests checking in/out
- Manage reservations and room assignments with precision
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Handle guest inquiries and resolve service issues promptly
- Operate hotel management systems (training provided)
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage and transportation arrangements
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States