Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Albuquerque! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training to ensure your success. Enjoy a dynamic work environment with competitive pay, benefits, and opportunities for career growth.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with exceptional professionalism and courtesy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards and safety protocols at all times
- Resolve guest concerns promptly and escalate complex issues
Qualifications
- No experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Detail-oriented with excellent organizational abilities
- Positive attitude and commitment to exceptional service
- Must pass background check and drug screening