Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort, where exceptional service meets Arizona's vibrant desert charm. We're seeking passionate part-time Front Desk Agents to create unforgettable guest experiences while showcasing Mesa's unique attractions. This flexible role offers competitive pay, complimentary hotel stays, and opportunities for career advancement in a luxury resort environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments, handle cash/credit transactions accurately
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/retail
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Mesa attractions and transportation options
- Strong attention to detail with cash handling experience
- Valid Arizona driver's license preferred