Job Description
Join our award-winning team as a Front Desk Agent in the heart of San Antonio! No hospitality experience required – we provide comprehensive training for motivated individuals eager to start their career in guest services. As the first point of contact for our guests, you'll create memorable experiences while working in a vibrant, team-oriented environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Warmly greet and check-in/check-out hotel guests with exceptional professionalism
- Manage reservations, room assignments, and payment processing using our proprietary software
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints with empathy and escalate to management when necessary
- Maintain accurate records of guest interactions and special requests
- Assist with basic administrative tasks including filing and data entry
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable with consistent attendance
- Customer service mindset with problem-solving abilities
- No prior experience required – training provided