Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Harbour Inn in Tampa! We're seeking enthusiastic individuals to deliver exceptional guest experiences with no prior experience required. Enjoy flexible shift schedules while gaining valuable career skills in customer service, reservations, and hotel operations. We provide comprehensive training to set you up for success in this rewarding role. Perfect for students, career changers, or those seeking flexible work arrangements in Florida's vibrant tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, modifications, and payment transactions accurately
- Maintain a clean, organized front desk environment and lobby areas
- Coordinate with housekeeping, maintenance, and security departments
- Uphold brand standards and safety protocols at all times
- Assist with basic administrative tasks including filing and report generation
Qualifications
- No experience required - comprehensive training provided
- Exceptional verbal communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new software
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude
- High school diploma or equivalent (GED)
- Authorized to work in the United States