Job Description
Join the dynamic team at Grand Plaza Hotel Cleveland as a Front Desk Agent! We're seeking passionate, customer-focused individuals with no prior experience to be the first point of contact for our guests. If you're enthusiastic about hospitality and eager to build a career in the hotel industry, this is your perfect starting point. Enjoy competitive pay, comprehensive training, and a supportive work environment in downtown Cleveland.
Responsibilities
- Warmly greet and check-in/check out guests using hotel management systems
- Manage reservations, room assignments, and key issuance efficiently
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold hotel standards for cleanliness, safety, and exceptional service
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and software
- Ability to work flexible shifts, including weekends and holidays
- Positive attitude and passion for customer service