Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Hotel Group in Kansas City, MO! No experience is required – we provide comprehensive training to launch your career in luxury hospitality. As the first point of contact for our guests, you'll create memorable experiences while enjoying a supportive work environment with growth opportunities. Our team thrives on professionalism, positivity, and exceptional service. If you're passionate about people and ready to start your journey in the hotel industry, we encourage you to apply today!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Contribute to a clean and organized lobby environment
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Professional appearance and positive attitude
- Ability to work flexible hours including weekends/holidays
- Basic computer proficiency
- Willingness to learn hotel operations systems
- Team player with problem-solving mindset