Job Description
Join our award-winning team as a Front Desk Agent at Chicago's premier luxury hotel! No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. You'll be the first point of contact for our international guests, delivering exceptional service while managing check-ins, reservations, and local recommendations. Enjoy a dynamic work environment with growth opportunities and competitive benefits in the heart of downtown Chicago.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservation systems and room assignments accurately
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism ambassador with area knowledge
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (we train on our systems)
- Punctuality and reliability with flexible availability
- Positive attitude and problem-solving aptitude
- Willingness to work evenings, weekends, and holidays