Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our flagship Philadelphia property. No hospitality experience required – we provide comprehensive training to launch your career in luxury service. Enjoy competitive pay, benefits, and growth opportunities in Pennsylvania's vibrant hospitality scene.
Responsibilities
- Warmly greet and check-in guests with personalized service
- Manage reservations and room assignments efficiently
- Process payments and handle guest inquiries with professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Resolve guest concerns promptly and diplomatically
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No prior experience required – we train motivated candidates
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and POS system aptitude
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Pennsylvania residency required