Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents for immediate hire in Columbus. No experience required – we provide comprehensive training to help you succeed in delivering exceptional guest experiences. Join our award-winning team and grow within our dynamic hotel environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and respond to guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and willingness to learn