Job Description
Join our vibrant team at Horizon Hospitality Group as a Front Desk Agent in the heart of Denver! We're seeking energetic individuals with no prior experience to deliver exceptional guest experiences during flexible shift schedules. This is your gateway to the hospitality industry with comprehensive training, competitive pay, and opportunities for growth. Enjoy Denver's dynamic atmosphere while building transferable skills in customer service, communication, and problem-solving. Perfect for students, career-changers, or anyone seeking flexible work with no experience required!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Operate switchboard and manage incoming communications
- Assist with special requests and concierge services
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency and comfort with technology
- Exceptional problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods during shifts