Job Description
Join our award-winning hospitality team at Grand City Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy comprehensive training, career growth opportunities, and a vibrant team environment in the heart of Philadelphia. Perfect for career changers and recent graduates!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Exceptional problem-solving abilities
- Punctuality and reliability
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and service-oriented mindset
- Willingness to undergo background check