Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets innovation! We're seeking passionate part-time professionals to deliver exceptional guest experiences in the heart of San Jose's vibrant downtown. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in a dynamic environment. As part of our family, you'll gain valuable skills while serving diverse international guests in California's premier tech hub.
Why Work With Us? Complimentary meal benefits, employee discounts, recognition programs, and a supportive team culture that celebrates excellence. Perfect for students, career changers, or those seeking flexible hours without compromising on professional development.
Responsibilities
- Deliver exceptional guest service through personalized interactions and prompt issue resolution
- Perform front desk operations including check-in/check-out, reservations, and payment processing
- Manage housekeeping coordination and room status updates
- Assist with event setup and guest inquiries for conference/meeting facilities
- Maintain cleanliness and safety standards across public areas and back-of-house
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Utilize hotel management software (Opera) efficiently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends, evenings, and holidays
- Basic proficiency in property management systems
- Valid California driver's license (if valet driving required)
- Ability to lift 25 lbs and stand for extended periods
- Bilingual proficiency (English/Spanish) highly desirable