Job Description
Are you a people person looking for a rewarding career in hospitality? Horizon Hospitality Group is currently seeking a Front Desk Agent to join our dynamic team in El Paso, Texas. We value our employees and offer a supportive environment where you can grow professionally.
We are looking for friendly and reliable individuals who are ready to start immediately. This role is perfect for those seeking shift work opportunities without requiring prior experience. If you have a passion for customer service and a great attitude, we want to meet you!
Why Join Us?
- No Experience Required: We provide comprehensive training.
- Flexible Shifts: Various shifts available to fit your lifestyle.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming first impression.
- Manage the front desk operations, including check-in, check-out, and room key issuance.
- Answer and redirect incoming phone calls and emails promptly and courteously.
- Handle cash transactions and process credit card payments accurately using the Point of Sale (POS) system.
- Address guest inquiries, requests, and complaints efficiently to ensure a high level of guest satisfaction.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Assist with administrative tasks such as filing, data entry, and managing the guest logbook.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent is preferred but not strictly required.
- Excellent verbal communication and interpersonal skills.
- Strong computer literacy and the ability to learn new software quickly.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Professional appearance and a friendly, positive attitude.
- Must be able to stand for extended periods and lift moderate weights (up to 20 lbs).