Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. This is your gateway to a thriving hospitality career with comprehensive training and growth opportunities. Enjoy a dynamic work environment in downtown Omaha with competitive pay and benefits.
Why You'll Love Working Here:
- Free hotel room discounts worldwide
- Comprehensive paid training programHealth, dental, and vision insurance
- 401(k) with company match
- Employee recognition programs
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations and handle phone inquiries
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Upsell hotel services and amenities
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required - we train!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems
- Positive attitude and customer service mindset
- Reliable with flexible availability including weekends/holidays
- Must pass background check and drug screening