Job Description
Join a Premier Team in Portland, OR!
The Portland Hospitality Group is seeking enthusiastic and energetic individuals to join our team as a Front Desk Agent. We value personality, a strong work ethic, and a passion for guest service above all else. If you are looking for a hospitality role where no prior experience is necessary, we want to hear from you.
We offer comprehensive training, a supportive work environment, and excellent opportunities for career advancement within the luxury hotel sector. Come be the first friendly face our guests see!
Why You’ll Love Working Here:
- No Experience Needed: We provide on-the-job training for the right candidates.
- Competitive Pay: Starting at $18.00/hour with performance bonuses.
- Growth Opportunities: Clear pathways to Shift Leader and Management roles.
Your Mission:
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for someone who is reliable, polite, and eager to learn the art of hospitality.
Responsibilities
- Guest Check-In/Out: Process reservations, verify guest information, and issue room keys efficiently.
- Reception Duties: Answer multi-line phone systems, respond to emails, and manage incoming/outgoing mail.
- Lobby Management: Maintain a welcoming and organized lobby environment; greet guests warmly upon arrival.
- Issue Resolution: Address guest inquiries and complaints with patience and professionalism, escalating issues when necessary.
- Administrative Tasks: Maintain accurate guest records in the property management system (PMS).
- Security & Safety: Adhere to all hotel safety protocols and security procedures.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Attitude: A friendly, outgoing, and customer-centric attitude is essential.
- Communication: Excellent verbal communication skills and a clear speaking voice.
- Computer Skills: Basic computer proficiency and typing skills.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evenings.
- Professionalism: Ability to remain calm and professional under pressure.