Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Sunrise Hotel in El Paso! We're seeking enthusiastic individuals with a passion for exceptional guest service – no prior experience required. This is your gateway to the hospitality industry with comprehensive paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment in one of El Paso's most vibrant locations.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solutions-focused approach
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer procedures
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with learning new systems
- Reliable transportation and consistent attendance
- Must pass background check and drug screening
- Previous customer service experience preferred but not required