Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! We're seeking friendly, energetic individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy flexible shift work including evenings, weekends, and holidays in Milwaukee's vibrant downtown. This role offers growth opportunities into supervisory positions with competitive pay and employee benefits.
Responsibilities
- Guest check-in/out procedures using our property management system
- Manage room reservations and modify booking details
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with exceptional service
- Perform daily audits and shift reporting
Qualifications
- High school diploma or equivalent required
- Must be 18+ years old
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Flexible schedule availability (nights/weekends/holidays)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Milwaukee location