Job Description
Welcome to the Grand Hotel Minneapolis, where we pride ourselves on delivering world-class hospitality to every guest who steps through our doors. We are currently seeking a friendly, motivated, and professional Front Desk Agent to join our dynamic team. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required.
As the first point of contact for our guests, you will set the tone for their entire stay. If you have a passion for service, excellent communication skills, and a positive attitude, we want to meet you. Join us in creating unforgettable memories for our visitors in the heart of the Twin Cities.
Why Join Us?
• No Experience Necessary: We provide comprehensive training.
• Competitive Pay: $15 - $18 per hour.
• Great Benefits: Health insurance, paid time off, and employee discounts.
• Flexible Scheduling: Accommodate your lifestyle with our shift options.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and room key assignments using our Property Management System (PMS).
- Guest Services: Respond to guest inquiries via phone, email, and in-person regarding hotel amenities, directions, and local recommendations.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area, ensuring all public spaces meet our high standards of presentation.
- Problem Resolution: Address guest concerns or complaints promptly and professionally to ensure guest satisfaction and loyalty.
- Administrative Tasks: Handle mail, packages, and wake-up calls accurately and on time.
Qualifications
- Personality: A friendly, outgoing, and approachable demeanor with a strong desire to serve others.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer literacy and the ability to learn new software quickly.
- Reliability: Punctuality and the ability to work a flexible schedule including weekends and holidays.
- Physical Demands: Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Age: Must be at least 18 years old.
- Background: No prior hospitality experience is required; we value attitude and willingness to learn.