Job Description
Launch your hospitality career with no experience needed! Grand Hospitality Group is seeking energetic Front Desk Agents for our Charlotte property. This role offers flexible shift work including evenings, weekends, and holidays. You'll be the first point of contact for guests, delivering exceptional service while gaining hands-on hotel operations experience. Comprehensive training provided – we value personality over experience!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Maintain accurate guest records using hotel management systems
- Process billing transactions and manage cash handling
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy (training provided)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Problem-solving mindset and team player mentality
- Ability to stand for extended periods