Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Harbor Hotel Baltimore! We're seeking enthusiastic individuals with a passion for guest service to create memorable experiences for our visitors. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role.
Located in the heart of downtown Baltimore, our hotel offers a vibrant work environment with growth opportunities. If you're a people person with excellent communication skills and a desire to launch your hospitality career, we encourage you to apply today!
Responsibilities
- Warmly greet and check-in guests with professional demeanor
- Efficiently manage reservations and room assignments
- Handle guest inquiries and provide local area recommendations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Flexible availability including evenings/weekends
- No experience necessary – training provided
- Prior hospitality experience a plus