Job Description
Welcome to The Grand Houston Hotel, where luxury meets opportunity. We are currently seeking a dedicated Front Desk Supervisor to lead our exceptional weekend team.
As a leader in the hospitality industry, we pride ourselves on delivering world-class service. If you thrive in a fast-paced environment and are looking for a rewarding weekend schedule (Saturday & Sunday) with 3 days off during the week, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18 - $22).
- Comprehensive health benefits package.
- Employee discount on dining and spa services.
- Opportunities for professional growth within the brand.
Take the next step in your hospitality career and become part of a team that sets the standard for excellence in Houston.
Responsibilities
- Oversee daily front desk operations, including check-ins, check-outs, and concierge services, ensuring a seamless guest experience.
- Manage the weekend front office team, providing leadership, training, and support to ensure high service standards.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency, escalating complex issues to management when necessary.
- Monitor room availability and manage reservations to maximize occupancy and revenue.
- Ensure all financial transactions, including cash handling and credit card processing, are accurate and secure.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Conduct nightly audits and prepare reports for the general manager.
Qualifications
- Minimum of 2 years of experience in hotel front desk operations or hospitality management.
- Previous supervisory experience is preferred.
- Strong knowledge of hotel property management systems (PMS) and reservation software.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including weekends, holidays, and nights.
- Professional appearance and demeanor with a focus on customer service excellence.
- High school diploma or equivalent; Associate’s degree in Hospitality or Business is a plus.