Job Description
Join our award-winning hospitality team at Pacific Gateway Hotels as a Front Desk Agent! No prior experience needed – we provide comprehensive training to launch your career in luxury hospitality. Located on San Diego's scenic Harbor Island, you'll be the first point of contact for our international guests, delivering exceptional service while enjoying stunning waterfront views. This full-time position includes competitive pay, health benefits, and opportunities for career advancement within our growing hotel chain.
Perfect for career changers, recent graduates, and motivated individuals seeking to enter the hospitality industry. Our supportive team environment ensures you'll thrive while developing valuable customer service and operational skills. Enjoy flexible scheduling options including day, evening, and weekend shifts to accommodate your lifestyle.
Responsibilities
- Manage seamless guest check-in/check-out processes using our PMS system
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
- Respond to emergency situations following established protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Excellent problem-solving abilities under pressure
- Flexible schedule availability including nights/weekends
- Positive attitude and service-oriented mindset
- Ability to stand for extended periods
- Must pass background check and drug screening