Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests in Richmond, VA. No prior experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. If you're passionate about creating exceptional guest experiences and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns promptly with exceptional service
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and documentation
- Maintain a clean, organized, and welcoming lobby environment
- Assist with special event coordination and group check-ins
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with reservation software
- Ability to multitask in a fast-paced setting
- Professional appearance and positive attitude
- Must be available for flexible shifts including weekends/holidays
- Customer service mindset with problem-solving abilities