Job Description
Join our award-winning Grand Horizon Hotels team as a Front Desk Agent and unlock your potential in the heart of Seattle! We're seeking passionate hospitality professionals who thrive in fast-paced environments and value the stability of weekly pay. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain.
What We Offer:
• Weekly paychecks (no more waiting!)
• Health insurance, 401(k), and paid time off
• Employee discounts on hotel stays and dining
• Free parking and transit assistance
• Career advancement programs
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Upsell hotel services and amenities to enhance guest experience
- Process cash, credit card, and mobile payments accurately
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Valid Washington state driver's license (if required for errands)