Job Description
Welcome to Grandview Austin Hotel & Suites, where hospitality meets innovation. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences, and we are looking for individuals who share our passion for excellence.
Whether you are starting your career in the hospitality industry or looking for a fresh start, this is the perfect opportunity for you. We offer comprehensive training, a supportive work environment, and a clear pathway for career advancement within our organization.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee-friendly perks including free meals and discounted stays.
- Opportunities for professional development and internal promotion.
If you have a positive attitude and a knack for making people feel at home, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a memorable first and last impression.
- Check-In/Out: Efficiently process guest check-ins, check-outs, and room changes using our Property Management System (PMS).
- Guest Relations: Handle guest inquiries, requests, and complaints with patience and empathy, escalating complex issues to management when necessary.
- Reservations: Assist with incoming reservation calls, manage room availability, and provide accurate information regarding amenities and local attractions.
- Financial Transactions: Accurately process payments, including cash, credit cards, and digital transactions, and balance daily reports.
- Front Office Operations: Maintain the cleanliness and organization of the front desk area, including lobby, reception desk, and waiting areas.
- Communication: Relay important messages to guests and staff members promptly and professionally.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required; we value attitude and eagerness to learn over experience.
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer proficiency and ability to learn new software quickly.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods, lift up to 25 lbs, and perform duties in a fast-paced environment.